Replacement Policy

At KoviStore, we carefully check our products before dispatch. We want you to receive your order in good condition and be happy with your purchase.

Replacement Eligibility

A product may be eligible for replacement only if:

• You received a damaged product.

• You received an incorrect product.

• You received a product with a manufacturing defect.

We do not accept product returns or provide refunds.

Time Limit

If there is an issue with your order, please contact us within 48 hours of delivery.

Requests submitted after this period may not be accepted.

Product Condition

To be eligible for replacement, the product must:

• Be unused and unworn.

• Be in its original condition.

• Have its original tags and packaging, where applicable.

• Not have been altered, washed, damaged, or used after delivery.

Unboxing Video

For damaged, defective, or incorrect products, we require recording a continuous unboxing video (without any cuts or edits) when opening your package. This is required to verify the issue and process your replacement request.

Replacement Process

To request a replacement, please contact KoviStore with:

• Your order number

• A description of the issue

• Clear photographs of the product

• An unboxing video, where applicable

After reviewing the request, we will let you know whether the replacement has been approved.

If approved, we will provide further instructions regarding the replacement process.

No Refunds or Returns

KoviStore does not offer returns or refunds. Products are eligible for replacement only in cases covered by this policy.

Replacement availability may depend on stock. If the exact product is unavailable, we will contact you to discuss the available replacement option.

Important

Please check your product carefully upon delivery and contact us promptly if there is any issue.

Thank you for shopping with KoviStore.